Frequently Asked Questions
Everything you need to know about your next travel companion.
What materials are your suitcases made from?
Our hard-shell luggage is crafted from aerospace-grade polycarbonate for durability and lightness, while our soft-sided bags feature high-density ballistic nylon for maximum tear resistance.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited 2-day shipping options at checkout for those last-minute trips.
Do you offer a warranty on your bags?
Yes, all our premium luggage collections come with a limited lifetime warranty covering manufacturing defects in wheels, zippers, and handles.
What is your return policy?
We offer a 30-day trial period. If you aren't satisfied with your purchase, you can return it in its original condition for a full refund, no questions asked.
Are your carry-on bags compliant with international airline regulations?
Most of our carry-on models are designed to meet the standard 22" x 14" x 9" requirements for major domestic and international carriers, but we recommend checking with your specific airline before flying.
How do I clean and maintain my luggage?
For hard shells, use a soft cloth with warm water and mild soap. For fabric bags, we recommend spot cleaning with a damp cloth. Avoid using harsh chemicals or abrasive sponges.